Welcome to Pet Mazic Return Policy

At Pet Mazic, we want you and your pets to be happy with your purchase. If you're not satisfied with your order, you can request a return within 7 days of delivery, subject to the conditions below.

Eligibility

• The item must be unused and in the same condition in which you received it.
• The item must be in its original packaging with tags and accessories, where applicable.
• The product should not show signs of use, damage, washing, or alteration.
• Return requests made more than 7 days after delivery may not be eligible for a return.
• Products purchased during special sales or clearance offers may have different return conditions.

How to Return an Item

If you would like to return your item, follow these steps:

1. Contact our customer service at [your email address] to initiate the return.
2. Provide your order number, item(s) you want to return, and the reason for the return.
3. Share photos or videos of the product if requested.
4. Once your return is approved, you will receive instructions for returning the item.
5. Pack the item securely in its original packaging and send it according to the instructions provided by our team.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Exchanges

If you need to exchange an item, we may offer an exchange for the same product in a different size, color, or variant, subject to availability.

Please contact our customer service for exchange instructions.

Non-Returnable Items

For hygiene and safety reasons, some products may not be eligible for return, including:

• Used pet grooming products
• Used pet toys
• Pet food and supplements
• Used pet apparel
• Personalized or customized products
• Products damaged due to improper use
• Products without their original packaging or tags

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 Days of delivery with your order number and clear photos or videos of the product and packaging.

We will review the issue and provide an appropriate solution, such as a replacement or refund, subject to availability and inspection.

Contact Us

If you have any questions, concerns, or requests regarding our Return Policy, please contact us:

Email: support@petmazic.com

Phone: +1 123 456 7890